Shipping, Returns and Refund Policy
www.simplymose.com
Effective date: 1st March 2022
Welcome to the Shipping, Returns and Refund policy of www.simplymose.com (“we”, “us” and “our”). Our Shipping, Returns and Refund policy is in accordance with the Amazon’s policy. Upon purchase you agree to our Terms and the policies of Amazon.
SHIPPING TERMS
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct to avoid redirection of goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you may be charged for re-delivery.
Delivery
Orders can take up to 1-3 business days to be processed and shipped. Orders will arrive within 4 to 7 business days after processing normally. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.
Delivery Fee
All Customers are required to pay the delivery/shipping fee for any orders they place.
RETURNS & REFUNDS
Should you receive an incorrect or faulty product please immediately contact Amazon customer support immediately. All deliveries are fulfilled and delivered through Amazon. All refunds will be completed through the Amazon website as well as any customer service related issues.
CONTACT US
For more information, please get in touch with the Amazon Customer Support team.